Help & FAQ

Use the booking widget on any page or the BOOK NOW button. Enter your pickup, drop-off, date, and time, and you'll get instant confirmation with a fixed price.

From months ahead to as little as 60 minutes before pickup. More lead time is always better.

Yes — choose hourly hire and add as many stops as you need. Your chauffeur waits between them.

Absolutely. Enter their details as the passenger and we'll coordinate directly with them when the chauffeur is on the way.

Fixed, distance-based pricing shown upfront at booking. No surge, no meter, no surprises.

Never. Your rate is locked at the time of booking.

Securely at booking, or via monthly invoicing on a business account.

Yes — set up a business account for consolidated monthly invoicing and multiple bookers.

Yes — we monitor your flight and adjust pickup to your actual landing time at no extra charge.

Curbside at arrivals by default, or inside the terminal with a name sign. Tell us your preference when you book.

We adjust automatically. Generous complimentary wait time is built into every airport pickup.

Yes — change or cancel free of charge up to 1 hour before pickup.

Call us. We'll do our best to adjust your ride or extend your time, subject to availability.

Late-model black Cadillac Escalades (up to 6 passengers) and Mercedes Sprinters (up to 11). Specific models subject to availability.

Every chauffeur is licensed, insured, and background-checked, and held to a consistent professional standard.

Where availability allows, yes.