1. The service.

LUXL Global provides private chauffeured ground transportation — airport transfers, hourly hire, city-to-city, corporate and event transportation — in the markets we serve. Vehicles and chauffeurs are dispatched through our operations team.

2. Reservations and confirmation.

All reservations are subject to vehicle and chauffeur availability. A reservation is not guaranteed until you receive a written confirmation from LUXL Global. Quoted rates are valid at the time of booking and honored on confirmation. Rates may vary by market, vehicle class, duration, mileage, and special-event or peak demand periods.

3. Payment.

A valid payment method is required to hold every reservation. Charges include the base fare, any pre-agreed add-ons (wait time, additional stops, additional hours, cleaning, tolls, parking), and applicable taxes and gratuity. Business accounts operate under their own written agreements and invoicing terms.

4. Wait time and additional stops.

Airport pickups include a reasonable grace period after wheels-down; wait time beyond that period is billable in the increments described at booking. Additional stops, route changes, and extended durations are billable at the vehicle's hourly rate.

5. Cancellations and no-shows.

Cancellation windows and fees are described at the time of booking and in the Help Center. Cancellations made inside the applicable window, and no-shows, are billed at full rate. Weather, road closures, and force-majeure events are handled case by case.

6. Passenger conduct.

Passengers agree to behave lawfully and safely, to remain seat-belted where required by law, and not to consume prohibited substances in the vehicle. LUXL Global reserves the right to refuse or discontinue service, without refund, in cases of unsafe, unlawful, threatening, or abusive conduct. Any damage to a vehicle caused by a passenger (including cleaning fees for spills, sickness, or smoking) is billable to the responsible party.

7. Luggage and personal items.

Passengers are responsible for their own luggage and personal items. LUXL Global is not liable for items left in the vehicle. Recovered items are held at our operations office and returned when arrangements are made.

8. Delays outside our control.

We plan for traffic and monitor flights, but LUXL Global is not liable for delays caused by weather, road or airport conditions, mechanical failure, force majeure, or events outside our reasonable control. We will make reasonable efforts to complete the trip or arrange a replacement vehicle.

9. Liability.

Except as required by law, LUXL Global's total liability arising out of or related to any reservation is limited to the amount paid for that reservation. LUXL Global is not liable for indirect, incidental, or consequential damages, including lost profits or missed connections.

10. Insurance.

LUXL Global and its chauffeur partners carry the commercial auto liability coverage required in the markets they operate. Certificates of insurance are available on request to business clients.

11. Website use.

This website is provided as-is. Content, pricing, availability, and features may change without notice. You agree not to misuse the site, attempt to access non-public areas, or interfere with its operation.

12. Changes to these terms.

We may update these terms from time to time. The 'Last updated' date reflects the current version. Continued use of the service after changes constitutes acceptance.

13. Governing law.

These terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in Davidson County, Tennessee.

14. Contact.

Questions about these terms: reservations@luxlglobal.com · (629) 333-3902.